CLINIC RECEPTIONIST

WE ARE HIRING – CLINIC RECEPTIONIST (GENERAL PRACTITIONER)

 

Are you passionate about delivering exceptional customer service and looking for a rewarding career in the healthcare industry? We are currently seeking a dedicated, friendly, and organized individual to join our team as a Clinic Receptionist (General Practitioner). This is an excellent opportunity for candidates who enjoy interacting with people, thrive in a fast-paced environment, and are committed to providing outstanding patient care while ensuring the smooth operation of a busy medical clinic.

 

As the first point of contact for patients, you will play an essential role in creating a welcoming and professional environment. Your ability to communicate effectively, manage administrative responsibilities, and coordinate daily clinic operations will contribute significantly to delivering a positive healthcare experience for every patient who visits our clinic.

 

Whether you have previous experience working in a General Practitioner (GP) clinic or are looking to further develop your healthcare administration career, we welcome motivated individuals who are eager to learn, grow, and become part of a supportive and professional team.

 

Position

 

Clinic Receptionist (General Practitioner)

 

Employment Type

 

– Full-Time

– Permanent Position

– Shift-Based Schedule

 

Work Locations

 

Successful candidates may be assigned to one of the following locations based on operational requirements:

 

– Yishun

– Ang Mo Kio (AMK)

 

Salary Package

 

– Monthly Salary: Up to $2,600

– Salary Range: $2,200 – $2,800, depending on qualifications, experience, and overall suitability

– Attractive Flexi Benefits

– Competitive remuneration package

– Career growth opportunities within the healthcare industry

 

Working Hours

 

– 44 working hours per week

– Rotating shift schedule

– No overtime required

– Stable working hours that promote a healthy work-life balance

 

About the Role

 

The Clinic Receptionist is responsible for ensuring the smooth day-to-day operations of the clinic by providing excellent front desk services, supporting administrative functions, and delivering exceptional customer service to patients from all walks of life.

 

You will be responsible for welcoming patients, managing appointments, processing payments, assisting with medication dispensing, coordinating with doctors and nurses, and maintaining accurate patient records while ensuring confidentiality at all times.

 

The ideal candidate possesses excellent communication skills, strong organizational abilities, and enjoys working in a patient-focused environment where professionalism, compassion, and efficiency are highly valued.

 

Key Responsibilities

 

Your daily responsibilities will include, but are not limited to:

 

– Welcome patients and visitors warmly while maintaining a professional and courteous attitude.

– Register new and returning patients accurately using the clinic management system.

– Schedule, confirm, and manage patient appointments efficiently.

– Answer incoming phone calls and respond to enquiries professionally.

– Provide accurate information regarding clinic services, consultation procedures, operating hours, and appointment availability.

– Handle front desk enquiries from patients, family members, and visitors.

– Verify patient information and ensure all medical records are updated accurately.

– Assist patients with registration forms and administrative documentation.

– Process various payment methods, including cash, NETS, credit/debit cards, and other electronic payment options where applicable.

– Prepare receipts and maintain accurate daily financial records.

– Process medical insurance claims according to company and insurer requirements.

– Liaise with insurance providers when necessary to facilitate claims processing.

– Assist with medication dispensing according to clinic protocols and under the guidance of qualified medical professionals.

– Ensure medications are prepared accurately before handing them over to patients.

– Maintain sufficient stock of administrative and clinic supplies, reporting shortages when necessary.

– Coordinate patient flow to minimize waiting time and improve overall patient experience.

– Work closely with doctors, nurses, and other healthcare professionals to ensure efficient clinic operations.

– Handle confidential patient information with the highest level of discretion and professionalism.

– Maintain accurate filing systems for both electronic and physical records.

– Perform data entry with a high level of accuracy and attention to detail.

– Prepare daily administrative reports when required.

– Assist in maintaining the cleanliness and organization of the reception and waiting areas.

– Ensure compliance with clinic policies, operational procedures, and healthcare regulations.

– Support additional administrative duties assigned by the Clinic Manager or management team.

– Contribute positively to a collaborative and supportive work environment.

 

Candidate Requirements

 

We are looking for candidates who possess the following qualifications and qualities:

 

Essential Requirements

 

– Proficient in both English and Mandarin to effectively communicate with Mandarin-speaking elderly patients.

– Excellent interpersonal and communication skills.

– Friendly, approachable, and customer-service oriented.

– Strong organizational and multitasking abilities.

– Able to work independently as well as collaboratively within a team.

– Professional appearance and positive attitude.

– Responsible, reliable, and punctual.

– Comfortable working in a fast-paced healthcare environment.

– Able to maintain patient confidentiality at all times.

– Basic computer literacy and confidence in using administrative systems.

 

Preferred Qualifications

 

Candidates with the following experience will have an added advantage:

 

– Previous experience working in a General Practitioner (GP) clinic.

– Experience as a Medical Receptionist, Clinic Receptionist, Healthcare Administrator, or Front Desk Executive.

– Familiarity with clinic management software.

– Experience handling insurance claims and medical billing.

– Knowledge of medication dispensing procedures.

– Experience providing customer service in a healthcare or medical setting.

 

Personal Attributes

 

We are looking for someone who is:

 

– Compassionate and patient when interacting with patients.

– Detail-oriented with strong administrative skills.

– Able to remain calm under pressure.

– Professional in both appearance and communication.

– Adaptable and willing to learn new procedures.

– Proactive in solving problems and improving patient experience.

– Committed to delivering high standards of customer service.

– Able to maintain accuracy even during busy clinic hours.

 

Why Join Us?

 

Joining our team means becoming part of a professional healthcare environment where your contributions truly make a difference. We value every employee and believe in creating a positive workplace that encourages continuous learning and career development.

 

Benefits of joining us include:

 

– Competitive salary package.

– Attractive Flexi Benefits.

– Stable full-time employment.

– No overtime required.

– Professional and supportive working environment.

– Opportunity to gain valuable experience in Singapore’s healthcare sector.

– Exposure to clinic administration, healthcare operations, and patient management.

– Career progression opportunities for high-performing employees.

– Supportive supervisors and experienced healthcare professionals who are committed to helping you succeed.

– Opportunity to develop valuable administrative, communication, and customer service skills that will benefit your long-term career.

 

Application Process

 

If you are enthusiastic about building a meaningful career in the healthcare industry and believe you meet the above requirements, we would love to hear from you.

 

Interested applicants are encouraged to contact our recruitment team via WhatsApp for further information or to submit their application.

 

WhatsApp: +65 8780 1169

 

Please include your updated resume together with your full name, current location, relevant working experience, expected salary, and earliest availability when contacting us.

 

Only shortlisted candidates will be contacted for the next stage of the recruitment process.

 

We appreciate your interest in joining our team and look forward to welcoming dedicated individuals who are passionate about providing excellent patient care and administrative support.