DIGITAL BANKING AMBASSADOR

Location: Islandwide, Singapore (Work Near Home Available*)
Employment Type: Full-Time | Part-Time | 6-Month Contract
Salary: From SGD $2,300–$2,400/month
Work Schedule: 5.5-Day Work Week

About the Role

We are looking for enthusiastic and customer-oriented individuals to join our team as Digital Banking Ambassadors. This is an excellent opportunity for candidates who are interested in gaining valuable experience in the banking industry while working in a professional and supportive environment.

As a Digital Banking Ambassador, you will be stationed at bank branches across Singapore to assist customers with their banking needs and promote the use of digital banking services. You will play an important role in enhancing the customer experience by guiding customers through various self-service banking platforms, reducing waiting times, and ensuring smooth daily branch operations.

Whether you are a fresh graduate, someone looking for a career switch, or an individual with experience in customer service, retail, hospitality, or F&B, this role offers excellent exposure to one of Singapore’s leading industries. No prior banking experience is required as comprehensive training will be provided before deployment.

Why Join Us

• Attractive monthly salary from SGD $2,300–$2,400
• Opportunity to work near your home (subject to operational requirements)
• Professional banking environment
• Comfortable air-conditioned workplace
• Comprehensive training provided
• No banking experience required
• Excellent resume booster with banking industry exposure
• Friendly and supportive management team
• Valuable customer service and communication experience
• Opportunity to develop digital banking knowledge
• Stable working hours
• Gain experience with one of Singapore’s established banking institutions
• Ideal stepping stone for future careers in Banking, Finance, Customer Service, Administration, Operations, and Corporate Services
• Build confidence in interacting with customers from different backgrounds
• Learn transferable skills that are highly valued across multiple industries

Key Responsibilities

• Welcome customers upon arrival at the branch.
• Provide a warm, friendly, and professional customer experience.
• Attend to customer enquiries and provide accurate information regarding banking services.
• Guide customers in using digital banking platforms such as mobile banking applications, internet banking, ATMs, cash deposit machines, cheque deposit machines, and self-service kiosks.
• Educate customers on the benefits and convenience of digital banking services.
• Encourage customers to adopt digital banking channels for faster and more efficient transactions.
• Assist customers who require guidance during self-service transactions.
• Manage customer queues and ensure customers are directed to the appropriate service counters.
• Coordinate with branch staff to ensure smooth daily operations.
• Support crowd management during peak operating hours.
• Observe branch service standards and maintain a professional image at all times.
• Assist with simple administrative and operational duties when required.
• Ensure service areas remain organized and presentable.
• Escalate customer issues to the appropriate branch personnel whenever necessary.
• Maintain confidentiality of customer information and comply with company policies.
• Perform any additional duties assigned by supervisors or branch management.

Requirements

• Minimum GCE N Level, GCE O Level, NITEC, Higher NITEC, Diploma, or equivalent qualification preferred.
• Fresh graduates are welcome to apply.
• No prior banking experience is necessary.
• Full training will be provided.
• Good communication and interpersonal skills.
• Customer-focused with a positive working attitude.
• Pleasant personality and professional appearance.
• Able to work independently as well as within a team.
• Comfortable interacting with members of the public.
• Willing to learn digital banking products and services.
• Responsible, punctual, and committed to delivering excellent customer service.
• Able to adapt to a fast-paced working environment.
• Experience in Customer Service, Retail, Hospitality, Frontline Services, Sales, F&B, or Reception will be an added advantage but is not compulsory.

Preferred Candidate Profile

This role is suitable for:

• Fresh graduates seeking corporate exposure.
• Candidates looking to enter the banking industry.
• Individuals with retail, hospitality, customer service, or F&B backgrounds.
• Career switchers looking for office-based customer service roles.
• Candidates who enjoy interacting with people and providing excellent service.
• Individuals seeking short-term contract opportunities with valuable work experience.

Benefits

• Competitive monthly salary
• Comprehensive training programme
• Professional corporate working environment
• Air-conditioned workplace
• Opportunity to work near your residence (subject to availability)
• Valuable banking industry experience
• Enhance your resume with recognised banking exposure
• Develop customer engagement and communication skills
• Learn digital banking technologies and customer service best practices
• Supportive supervisors and friendly colleagues
• Stable working schedule
• Opportunity to build transferable skills for future career growth
• Exposure to professional workplace standards and corporate culture

Career Development

This position provides valuable exposure to Singapore’s banking industry and helps candidates develop practical experience in customer engagement, communication, problem-solving, digital banking technologies, and branch operations. The experience gained in this role can strengthen your profile for future opportunities in Banking, Financial Services, Customer Experience, Administration, Operations, Sales Support, Relationship Management, and other corporate positions.

Successful candidates will receive structured training before deployment to ensure they are well-prepared to perform confidently in their assigned branches. Throughout the contract period, you will work alongside experienced banking professionals and gain practical knowledge that will benefit your future career.

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