AIRPORT ARRIVAL BAGGAGE CUSTOMER SERVICE CREW

HIRING NOW – AIRPORT ARRIVAL BAGGAGE CUSTOMER SERVICE CREW

Location: Changi Airport, Singapore

Position: Arrival Baggage Customer Service Crew
Salary: $10.50 – $12.50 per hour
Employment Type: Part-Time / Contract
Contract Duration: 1 Year Contract Available
Experience: No Experience Required

An excellent opportunity is available for candidates who are interested in working in the airport environment and developing experience in passenger services and customer service.

This position is suitable for individuals who are friendly, responsible, physically fit and comfortable communicating with passengers in English. Previous airport or baggage handling experience is not required, as candidates will receive compulsory training before commencing work.

JOB DESCRIPTION

As an Arrival Baggage Customer Service Crew, you will be responsible for assisting passengers with baggage-related matters at the arrival baggage claim area.

Main responsibilities include:

• Attend to passengers with mishandled, damaged or delayed baggage.

• Assist passengers when their baggage is not received or is presented late.

• Handle passenger enquiries and provide appropriate assistance in a professional manner.

• Assist passengers with the creation of baggage-related reports.

• Communicate and coordinate with the baggage back-of-house team to ensure smooth baggage handling operations.

• Ensure the baggage presentation area remains orderly and properly managed.

• Assist with late baggage presentation caused by adverse weather conditions, aircraft operational issues and other unforeseen circumstances.

• Understand and follow the requirements of different airlines relating to crew and passenger arrival baggage.

• Assist with unloading baggage from the baggage carousel when required.

• Use company-issued devices, applications and communication equipment such as walkie-talkies.

• Follow all company operational procedures, safety requirements and service standards.

• Work closely with other airport operations personnel to ensure passengers receive proper assistance.

• Carry out other duties and responsibilities assigned by the on-ground supervisor.

WORKING HOURS AND SHIFTS

Available shifts include:

Shift 1: 1:30 PM – 9:30 PM

Shift 2: 4:30 PM – 12:30 AM

The 1:30 PM – 9:30 PM shift is usually fully occupied, so applicants are encouraged to consider the later shift if available.

For employees working the 4:30 PM – 12:30 AM shift, transport back home will be provided after the shift.

FLEXIBLE WORKING DAYS

Candidates can indicate their preferred working days and shifts, subject to operational requirements and availability.

Recommended minimum working commitment:

3 weekdays + 1 weekend

Candidates who are able to commit to the recommended working schedule may have better suitability for the position.

1-YEAR CONTRACT

A 1-year contract option is available for candidates who are interested in a longer-term commitment.

Please indicate that you are interested in the CONTRACT position when applying.

COMPULSORY TRAINING

All selected candidates are required to attend 5 days of compulsory training before starting work.

Training Schedule:

Date: 17 – 21 August
Days: Monday – Friday
Time: 8:30 AM – 4:30 PM

Attendance for the full 5 days of training is compulsory.

REQUIREMENTS

Candidates should meet the following requirements:

• No previous airport experience is required.

• Good command of spoken and written English.

• Good communication skills.

• Positive attitude and customer-oriented personality.

• Able to communicate confidently and professionally with passengers.

• Basic computer skills.

• Comfortable using company-issued devices and applications.

• Able to stand and walk for extended periods.

• Physically fit and able to work in a busy airport environment.

• Presentable and well-groomed appearance.

• No visible tattoos.

• Black or dark hair is required.

• Responsible, punctual and willing to follow operational procedures.

IMPORTANT INFORMATION

No work pass sponsorship is available for this position.

Applicants should ensure that they have the appropriate eligibility to work before applying.

This is a customer-facing airport position. Candidates are expected to maintain a professional appearance and provide good customer service at all times.

HOW TO APPLY

Interested candidates who meet the requirements can apply for this position by submitting an updated CV or resume.

For faster application, send your CV directly via WhatsApp.

WhatsApp: 8900 9786

When sending your application, please mention:

“AIRPORT ARRIVAL BAGGAGE CREW”

Please include your relevant details and updated resume so that the recruitment team can review your application.

Only shortlisted candidates will be contacted for the next stage of the recruitment process.

EMPLOYER INFORMATION

EVERGENCE PTE. LTD.

BRN/UEN: 202040338K

This is a great opportunity for candidates looking for flexible part-time or contract work at Changi Airport, especially those who are interested in passenger service, airport operations and customer-facing roles.

Apply early as vacancies and preferred shifts are subject to availability.