AIRPORT PASSENGER SERVICES ASSOCIATE – URGENT HIRING

NO EXPERIENCE REQUIRED | TRAINING PROVIDED

Location: Changi Airport, Singapore
Job Type: Part-Time / Contract
Salary: SGD $10.50–$12.50 per hour
Contract Duration: Up to 1 Year Available
Minimum Commitment: At least 6 Months

FLEXIBLE WORKING ARRANGEMENT

Candidates can select their preferred working shifts and available working days, subject to operational requirements and scheduling.

Recommended minimum working commitment:

• 3 weekdays + 1 weekend per week
• Minimum 6 months commitment required
• 1-year contract option available for candidates who are interested

This position is suitable for candidates looking for flexible work while gaining valuable experience in airport passenger services, customer service and airport operations.

JOB OVERVIEW

We are looking for suitable candidates to join the Passenger Services team at Changi Airport.

The Passenger Services Associate will be responsible for assisting passengers throughout different stages of their airport journey. This includes providing assistance at self-service facilities, guiding passengers through airport procedures, escorting passengers and foreign crew, supporting arrival and departure gate operations, and carrying out other duties assigned by the operations team.

No previous airport experience is required for this position. Candidates who are selected will be required to complete compulsory training before commencing work.

The role involves regular interaction with passengers, airport staff and foreign crew members. Candidates should therefore be comfortable working in a customer-facing environment and communicating with different types of people.

JOB RESPONSIBILITIES

1. FAST Kiosk and Bag Drop Assistance

Candidates will assist passengers who are using self-service airport facilities.

Responsibilities may include:

• Assist passengers at FAST self-service kiosks.
• Guide passengers through the self-service check-in process.
• Assist passengers at automated bag drop areas.
• Provide clear instructions on how to use the machines.
• Help passengers who experience difficulties during the check-in or bag drop process.
• Direct passengers to the appropriate counters or airport facilities when further assistance is required.
• Ensure passengers receive accurate and helpful information.
• Assist with passenger flow around the kiosk and bag drop areas.
• Maintain a professional and friendly customer service approach at all times.

2. Foreign Crew Escort Services

The position may also involve escorting foreign airline crew members between the airport and hotel.

Responsibilities include:

• Escort foreign crew members from the airport arrival area to the designated hotel.
• Guide crew members through the relevant airport areas.
• Assist with directions and movement between designated locations.
• Escort foreign crew members from the hotel to the airport departure area.
• Ensure crew members are guided to the correct location.
• Communicate clearly and professionally with crew members.
• Follow instructions provided by the operations team.

3. Passenger Escort Services

Passenger assistance is an important part of this position.

Candidates may be required to escort passengers through various stages of their airport journey, including:

• Check-in areas.
• Security screening areas.
• Passport control.
• Airport lounge areas.
• Departure areas.
• Boarding gates.

Candidates should be able to provide clear directions and assistance while ensuring passengers are guided to the correct location.

The role may involve assisting passengers who are unfamiliar with the airport layout or procedures. Good communication, patience and a professional attitude are therefore important.

4. Departure Gate Handling

Candidates may be assigned to support departure gate operations.

Duties may include:

• Assist passengers around departure gates.
• Provide directions and general assistance.
• Support passenger movement around the gate area.
• Help maintain an orderly passenger flow.
• Assist with basic passenger enquiries.
• Follow instructions from supervisors and airport operations personnel.
• Perform other gate-related duties when assigned.

5. Arrival Gate Handling

Candidates may also assist with arrival operations.

Responsibilities may include:

• Guide arriving passengers to the appropriate areas.
• Provide directions within the airport.
• Assist with passenger movement.
• Help passengers locate designated facilities.
• Support the team during busy arrival periods.
• Provide general customer service assistance.
• Carry out other duties as assigned by the supervisor.

6. General Operational Duties

Depending on operational requirements, candidates may be required to perform other miscellaneous duties.

These may include:

• Supporting the passenger services team.
• Assisting with customer enquiries.
• Providing directions around the airport.
• Supporting passenger flow.
• Following operational instructions.
• Maintaining professional service standards.
• Cooperating with supervisors and other team members.
• Carrying out additional duties assigned during the shift.

AVAILABLE SHIFT TIMINGS

Candidates can select their preferred shift timing based on their availability and the operational schedule.

Morning Shift
4:30 AM – 1:30 PM

Day Shift
7:30 AM – 4:30 PM

Afternoon / Evening Shift
2:30 PM – 11:30 PM

Night Shift
7:00 PM – 2:00 AM

Late Night Shift
8:00 PM – 3:00 AM

Shift allocation will depend on operational requirements and the candidate’s availability.

Candidates should carefully consider their transportation arrangements, especially when selecting early morning or late-night shifts.

TRANSPORT REIMBURSEMENT

Transport reimbursement is claimable for eligible shifts.

This applies to:

• Shifts starting before 7:00 AM.
• Shifts ending after 11:00 PM.

Candidates should check the applicable reimbursement arrangement and requirements before commencing work.

REQUIREMENTS

Presentable Appearance

As this is a customer-facing position at the airport, candidates must maintain a neat, professional and well-groomed appearance throughout their working hours.

Candidates should be comfortable working in an environment where appearance and professionalism are important.

No Visible Tattoos

Candidates must not have visible tattoos while working.

Hair Requirement

Only black or dark-coloured hair is accepted for this position.

Candidates should maintain a neat and professional hairstyle suitable for a passenger-facing airport role.

Able to Stand for Long Hours

This position requires candidates to stand and walk for extended periods.

Candidates should be physically comfortable performing duties that involve prolonged standing, walking around airport facilities and assisting passengers throughout the shift.

Customer Service Skills

Candidates should have a positive and helpful attitude.

You will be interacting with passengers and crew members regularly, so patience, politeness and professionalism are important.

Candidates should be able to remain calm and helpful when dealing with passenger enquiries or situations that require additional assistance.

Communication Skills

Good communication skills are required.

Candidates should be able to communicate clearly with passengers, foreign crew members, supervisors and other airport personnel.

English Language

A good command of English is required because the position involves regular communication with passengers and international crew members.

Candidates should be comfortable understanding instructions and providing basic information in English.

Basic Computer Skills

Candidates should possess basic computer skills and be comfortable learning to operate self-service systems and airport-related equipment.

Previous experience with FAST kiosks or airport systems is not required, as training will be provided.

EXPERIENCE REQUIREMENT

No previous experience is required.

Candidates without airport or passenger service experience may apply.

Training will be provided to successful candidates before they begin their assigned duties.

However, candidates should be willing to learn, follow instructions carefully and comply with the required operational procedures.

Previous experience in customer service, retail, hospitality, F&B, aviation, tourism or other customer-facing environments may be useful but is not mandatory.

TRAINING REQUIREMENT

All selected candidates are required to attend compulsory training.

Training Duration: 5–7 days

Candidates must be able to commit to the complete required training schedule.

The training is important because the position involves working within an airport environment and assisting passengers with specific airport procedures and facilities.

Candidates who are unable to commit to the required training should not apply.

INTERVIEW INFORMATION

Interview Date: 18 August
Interview Time: 4:30 PM

Candidates must be available to attend the interview at the stated date and time.

Please ensure that your schedule allows you to attend the interview before submitting your application.

CONTRACT INFORMATION

A 1-year contract option is available for candidates who are interested.

Candidates must be able to commit for at least 6 months.

Those who are interested in the contract position should clearly indicate CONTRACT when applying.

Flexible or part-time arrangements may also be available depending on the required staffing schedule.

IDEAL CANDIDATES

This position may be suitable for candidates who:

• Are looking for part-time or contract employment.
• Prefer flexible working days.
• Can commit to at least 6 months.
• Are comfortable working at an airport.
• Enjoy interacting with people.
• Have good customer service skills.
• Can communicate confidently in English.
• Are comfortable standing and walking for long periods.
• Have a positive and professional attitude.
• Are willing to learn new procedures.
• Can follow instructions carefully.
• Are punctual and responsible.
• Can work early morning or late-night shifts when required.
• Are comfortable working in a busy environment.
• Want to gain experience in passenger services and airport operations.

WHY CONSIDER THIS POSITION?

This role provides an opportunity to work in a professional airport environment while developing practical customer service and passenger assistance skills.

The position also offers several shift options, allowing candidates to indicate their preferred working schedule based on their availability and the operational requirements.

For candidates without previous airport experience, the compulsory training provides an opportunity to learn the relevant procedures before starting their assigned duties.

The role also provides exposure to an international working environment, as you may interact with passengers and foreign crew members from different countries.

IMPORTANT INFORMATION FOR APPLICANTS

Before applying, please make sure that you:

• Can commit for at least 6 months.
• Can attend the compulsory 5–7 days of training.
• Can attend the interview on 18 August at 4:30 PM.
• Are comfortable standing and walking for long hours.
• Have good English communication skills.
• Have basic computer skills.
• Meet the appearance requirements.
• Do not have visible tattoos.
• Have black or dark-coloured hair.
• Are comfortable working in a customer-facing environment.
• Are willing to work according to the assigned airport operational schedule.

POSITION SUMMARY

Position: Airport Passenger Services Associate
Location: Changi Airport, Singapore
Employment Type: Part-Time / Contract
Salary: SGD $10.50–$12.50 per hour
Experience: No experience required
Training: 5–7 days compulsory
Minimum Commitment: 6 months
Contract Option: 1 year available
Recommended Work Schedule: 3 weekdays + 1 weekend
Available Shifts: 4:30 AM–1:30 PM, 7:30 AM–4:30 PM, 2:30 PM–11:30 PM, 7:00 PM–2:00 AM, 8:00 PM–3:00 AM
Transport: Reimbursement claimable for eligible early morning and late-night shifts
Interview: 18 August at 4:30 PM

HOW TO APPLY

If you are interested in becoming an Airport Passenger Services Associate and meet the requirements above, you can proceed with your application.

Please indicate whether you are interested in the 1-year CONTRACT position if applicable.

Apply now or send your resume via WhatsApp: 89009786

Candidates are encouraged to provide their updated resume and ensure that their availability, experience and relevant information are clearly stated.

Please apply only if you are able to meet the minimum 6-month commitment and attend the compulsory training and interview.