CUSTOMER SERVICE CONSULTANT

IMMEDIATE HIRING – CUSTOMER SERVICE CONSULTANT

Full-Time | Permanent Position

We are looking for enthusiastic, customer-oriented, and motivated individuals to join our growing team as a Customer Service Consultant. If you enjoy interacting with people, providing excellent customer service, and building a rewarding career in the beauty and wellness industry, this is the perfect opportunity for you.

Whether you have previous customer service experience or are looking for a fresh career opportunity, comprehensive training will be provided to ensure you have all the knowledge and skills needed to succeed.

Salary & Benefits

• Basic Salary from $2,500 per month
• Earn up to $5,000 per month or more with commissions and performance incentives
• Attractive remuneration package consisting of Basic Salary + Commission + Incentives
• Permanent full-time employment
• Career advancement opportunities with clear promotion pathways
• Comprehensive onboarding and professional training provided
• Medical and dental benefits
• Employee discounts on company products and services
• Company-sponsored overseas incentive trips
• Opportunity to attend exclusive company events and meet celebrities
• Friendly, supportive, and professional working environment
• Convenient work locations near MRT stations

Working Schedule

• Working Hours: 11:00 AM – 9:00 PM
• 5.5-day work week
• 6 off days every month (4 weekdays and 2 Sundays)
• Retail working hours, including weekends and public holidays according to the roster

Job Responsibilities

As a Customer Service Consultant, you will play an important role in delivering an excellent customer experience and supporting the daily operations of the outlet.

Your responsibilities include:

• Follow up on customer enquiries and leads received through phone calls, walk-ins, online platforms, and marketing campaigns.
• Contact customers to schedule, confirm, and remind them of upcoming appointments through phone calls, WhatsApp messages, SMS, or email.
• Welcome customers professionally upon arrival and ensure they have a pleasant experience throughout their visit.
• Provide accurate information regarding beauty, hair care, and slimming treatments and answer customers’ enquiries confidently.
• Coordinate appointment schedules efficiently to maximize daily operations.
• Handle cashiering duties, payment collection, and transaction processing accurately.
• Perform administrative tasks such as updating customer records, maintaining appointment schedules, and preparing daily reports.
• Maintain cleanliness, organization, and professionalism at the reception and waiting area.
• Build and maintain strong relationships with customers through excellent communication and service.
• Support daily outlet operations and perform any additional duties assigned by management when required.

Requirements

We are looking for candidates who possess the following qualities:

• Good verbal and written communication skills.
• Positive attitude with excellent interpersonal skills.
• Customer-focused and service-oriented personality.
• Willing to work retail hours, including weekends and public holidays.
• Telemarketing or Customer Service experience is an added advantage but not compulsory.
• Sales-driven and motivated to achieve performance targets.
• Strong interest in the Beauty, Hair Care, Wellness, or Slimming industry.
• Responsible, reliable, and able to work independently as well as in a team.
• Willing to learn and continuously improve through company training.
• Fresh graduates and candidates with no prior experience are welcome to apply as full training will be provided.

Why Join Our Team?

Joining our company means more than just having a job. You will become part of a growing organization that values employee development, recognizes individual performance, and rewards dedication. We believe in creating opportunities for every employee to grow professionally while working in a positive and supportive environment.

Our attractive commission structure allows high-performing employees to achieve significantly higher monthly earnings. With continuous coaching, structured training, and career progression opportunities, you will have the chance to build a long-term career in one of Singapore’s leading beauty and wellness industries.

Available Work Locations

• Ang Mo Kio Hub – Ang Mo Kio MRT
• Clementi Mall – Clementi MRT
• Paya Lebar Square – Paya Lebar MRT
• NEX – Serangoon MRT
• Ngee Ann City – Orchard MRT
• Square 2 – Novena MRT
• Tampines One – Tampines MRT
• Tiong Bahru Plaza – Tiong Bahru MRT
• Woodlands Civic Centre – Woodlands MRT

Applicants may indicate their preferred working location during the application process, subject to availability.

Interested candidates are invited to apply immediately.

For more information or to arrange an interview, please WhatsApp 8827 8763.

We look forward to welcoming dedicated and passionate individuals to join our team.