WE ARE HIRING – CUSTOMER SERVICE OFFICER

Location: Central Region, Singapore (Office-Based)
Employment Type: Full-Time / Contract
Working Schedule: 5-Day Work Week
Salary: $2,000 – $3,000/month (Depending on qualifications and experience)

Salary & Benefits

• Basic salary ranging from $2,000 to $3,000 per month
• Attractive performance incentives
• AWS (13th Month Bonus)
• Medical benefits provided
• Paid annual leave and public holiday entitlement according to company policy
• Comprehensive training program provided for successful candidates
• Career advancement and internal promotion opportunities
• Stable employment with a reputable company
• Friendly and supportive working environment
• Professional development and continuous learning opportunities

Job Responsibilities

The Customer Service Officer will play an important role in delivering high-quality customer support while maintaining a positive and professional image of the company. The successful candidate will be responsible for handling customer enquiries, resolving issues efficiently, and ensuring customers receive timely and accurate information.

Daily responsibilities include but are not limited to:

• Handle inbound and outbound customer calls in a professional, courteous, and efficient manner.
• Respond promptly to customer enquiries received via telephone, email, SMS, or other communication channels.
• Assist customers with billing enquiries, payment arrangements, payment methods, outstanding balances, and insurance-related matters.
• Explain company policies, billing procedures, and available services clearly and accurately.
• Resolve customer concerns by identifying the root cause and providing appropriate solutions within the required timeframe.
• Escalate complex cases to the relevant departments whenever necessary and follow up until resolution.
• Maintain accurate and complete customer records by updating all interactions in the company system.
• Verify customer information before processing requests to ensure data accuracy and confidentiality.
• Process service requests, account updates, payment confirmations, and other administrative transactions.
• Coordinate with internal departments to ensure smooth handling of customer requests and operational matters.
• Monitor pending customer cases and perform timely follow-ups to ensure satisfactory resolution.
• Maintain a high level of customer satisfaction by delivering excellent customer service at all times.
• Ensure all communications comply with company policies, service standards, and regulatory requirements.
• Prepare daily, weekly, or monthly reports when required by supervisors.
• Perform general administrative duties including document filing, record maintenance, and data entry.
• Participate in team meetings, training sessions, and process improvement initiatives.
• Support supervisors and management with additional duties or special projects whenever required.

Requirements

The ideal candidate should possess strong communication skills, a positive attitude, and a genuine passion for customer service.

Requirements include:

• Fluent in both English and Mandarin, as the role requires communication with Mandarin-speaking customers.
• Excellent verbal and written communication skills.
• Pleasant personality with strong interpersonal skills.
• Professional telephone etiquette and customer-focused attitude.
• Good listening skills with the ability to understand customer needs.
• Strong problem-solving and decision-making abilities.
• Able to remain calm and professional when handling challenging situations.
• Basic computer literacy, including Microsoft Word, Excel, Outlook, and data entry.
• Ability to learn new systems and software quickly.
• Good organizational and time management skills.
• Able to multitask effectively in a fast-paced environment.
• Strong attention to detail and accuracy.
• Responsible, reliable, and committed to delivering quality work.
• Able to work independently with minimal supervision as well as collaboratively within a team.
• Customer service, call centre, front desk, administrative, or related experience will be an advantage.
• Fresh graduates and candidates with a positive learning attitude are encouraged to apply as training will be provided.

Preferred Attributes

Successful candidates should demonstrate the following qualities:

• Positive attitude and willingness to learn.
• Strong sense of responsibility.
• Excellent communication and interpersonal skills.
• Customer-oriented mindset.
• Professional appearance and conduct.
• Ability to adapt to changing business needs.
• Good teamwork and collaboration skills.
• Ability to maintain confidentiality of customer information.
• Strong commitment to service excellence.
• Ability to manage multiple priorities while maintaining high work standards.

Why Join Us

Joining our company means becoming part of a professional and supportive team that values employee growth and development.

We offer:

• Competitive remuneration package.
• Performance-based incentives and recognition.
• AWS (13th Month Bonus).
• Medical benefits.
• Comprehensive onboarding and structured training.
• Opportunities for career progression and internal promotion.
• Stable office-based working environment.
• Supportive supervisors and experienced colleagues.
• Continuous learning and professional development opportunities.
• A positive workplace culture that encourages teamwork, integrity, and excellence.

If you are passionate about customer service, enjoy communicating with people, and are looking for a rewarding career with long-term growth opportunities, we encourage you to apply.

Applicants with relevant working experience or a genuine interest in customer service are most welcome to submit their applications.

For a faster response, please call or WhatsApp: 69900424