CUSTOMER SERVICE OFFICER

CUSTOMER SERVICE OFFICER / WAREHOUSE ADMIN – WE ARE EXPANDING OUR TEAM!

Join a Growing Company and Build Your Career With Us

Are you looking for a stable full-time position with attractive employee benefits, regular office hours, and excellent career growth opportunities? We are currently looking for a motivated, responsible, and customer-oriented Customer Service Officer / Warehouse Admin to join our dynamic operations team.

This role is ideal for individuals who enjoy communicating with customers, coordinating logistics operations, handling administrative responsibilities, and working closely with multiple departments to ensure smooth day-to-day business operations. If you are highly organized, enjoy problem-solving, and take pride in delivering excellent customer service, we encourage you to apply.

Whether you already have relevant experience or are looking to further develop your administrative and logistics career, this position provides a supportive working environment where you can continue learning and growing professionally.

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Position Details

Job Title: Customer Service Officer / Warehouse Admin

Employment Type: Full-Time

Work Location: Sunview Road, Singapore

Working Days: Monday to Friday

Working Hours: 8:15 AM – 5:30 PM

Salary Package

– Basic Salary: Up to $2,400 per month
– Annual Wage Supplement (AWS)
– Performance Bonus (PB)
– Salary review based on performance
– Opportunities for career progression
– Stable long-term employment

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About The Role

The Customer Service Officer / Warehouse Admin serves as an important bridge between customers, warehouse personnel, transport providers, and internal departments. The successful candidate will ensure that customer enquiries are handled promptly, shipments are properly monitored, documentation is accurate, and daily warehouse administrative operations run efficiently.

This position requires strong communication skills, excellent organizational abilities, and attention to detail. Every day presents new opportunities to coordinate deliveries, resolve customer enquiries, update shipment information, maintain documentation, and support operational excellence.

You will work closely with supervisors, warehouse staff, logistics coordinators, transport partners, and customers to ensure that every shipment is processed smoothly from start to finish.

Our company values teamwork, responsibility, professionalism, and continuous improvement. We believe every employee contributes to our success and we strive to create an environment where everyone can perform at their best.

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Key Responsibilities

As a Customer Service Officer / Warehouse Admin, your responsibilities will include but are not limited to:

Customer Service

– Respond to customer enquiries through phone calls, emails, and other communication channels in a professional and timely manner.
– Provide customers with accurate updates regarding shipment status and delivery schedules.
– Handle customer requests courteously while maintaining a high level of professionalism.
– Follow up on outstanding customer enquiries until they are fully resolved.
– Build positive relationships with customers through excellent communication and quality service.
– Escalate complex issues to supervisors whenever necessary.
– Maintain a high standard of customer satisfaction in every interaction.

Shipment Coordination

– Monitor incoming and outgoing shipments.
– Track delivery schedules and update customers regularly.
– Coordinate delivery timing with transport providers.
– Liaise with warehouse personnel to ensure orders are prepared accurately.
– Monitor shipment delays and communicate updates proactively.
– Ensure all deliveries are completed according to schedule whenever possible.
– Assist in coordinating urgent deliveries when required.

Warehouse Administration

– Prepare delivery orders and shipping documentation.
– Process invoices and supporting documents.
– Verify shipment records for accuracy.
– Update inventory-related information within company systems.
– Perform accurate data entry and maintain electronic records.
– Organize physical and digital filing systems.
– Ensure administrative documents are properly stored and easily retrievable.
– Assist in generating warehouse reports and operational summaries.

Internal Coordination

– Communicate daily with warehouse teams regarding shipment readiness.
– Coordinate with internal departments to ensure smooth workflow.
– Support supervisors with operational planning.
– Liaise with logistics partners regarding delivery arrangements.
– Ensure all departments receive updated shipment information.
– Attend team meetings and contribute ideas for process improvement.

Administrative Support

– Prepare daily operational reports.
– Handle general office administration.
– Maintain customer databases.
– Assist with document scanning, photocopying, printing, and filing.
– Schedule appointments when necessary.
– Organize internal records.
– Support management with administrative projects.
– Perform any additional duties assigned by supervisors.

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Daily Responsibilities

A typical working day may include:

– Checking emails and responding to customer enquiries.
– Monitoring shipment tracking systems.
– Coordinating delivery schedules.
– Communicating with warehouse personnel.
– Updating shipment records.
– Preparing invoices and delivery documents.
– Processing customer requests.
– Following up on pending deliveries.
– Maintaining administrative records.
– Assisting supervisors with operational tasks.
– Coordinating with transport providers.
– Preparing daily reports before the end of the workday.

Every day offers opportunities to develop new skills while working alongside experienced colleagues in a professional environment.

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Requirements

Applicants should possess the following qualifications:

– Minimum Diploma qualification or above.
– At least one year of relevant working experience in Customer Service, Warehouse Administration, Logistics, Supply Chain, Administration, or related fields.
– Strong communication skills in both spoken and written English.
– Good interpersonal skills.
– Positive working attitude.
– Strong organizational skills.
– Excellent attention to detail.
– Ability to multitask effectively.
– Good time management skills.
– Responsible and reliable.
– Willingness to learn new systems and procedures.
– Ability to work independently with minimal supervision.
– Ability to work effectively within a team environment.
– Basic knowledge of Microsoft Word, Excel, Outlook, and common office software.
– Comfortable handling administrative documentation.
– Able to maintain confidentiality of company information.
– Strong problem-solving abilities.
– Customer-focused mindset.
– Professional appearance and conduct.
– Ability to perform under deadlines.
– Good analytical thinking skills.
– Adaptable to changing operational requirements.

Eligibility

– Only Singapore Citizens are eligible to apply.

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Preferred Qualifications

Candidates with experience in the following areas will have an added advantage:

– Customer Service
– Warehouse Operations
– Logistics Coordination
– Supply Chain Administration
– Inventory Management
– Shipping Documentation
– Transport Coordination
– Administrative Support
– Data Entry
– Microsoft Office Applications
– ERP Systems
– Warehouse Management Systems (WMS)

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Employee Benefits

We value every employee and believe in rewarding dedication and performance.

Successful candidates will enjoy:

– Competitive monthly salary.
– Annual Wage Supplement (AWS).
– Performance Bonus.
– Stable Monday to Friday work schedule.
– Fixed office working hours.
– Friendly working environment.
– Professional training.
– Supportive supervisors.
– Team-oriented culture.
– Career development opportunities.
– Long-term employment stability.
– Opportunity to gain valuable logistics and warehouse experience.
– Exposure to multiple business operations.
– Continuous learning opportunities.
– Performance-based career advancement.

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Why Join Us?

Joining our company means becoming part of a team that values professionalism, collaboration, and continuous improvement. We believe every employee plays an important role in delivering excellent service to our customers.

Our working environment encourages learning, teamwork, and personal growth. Employees are given opportunities to build new skills, contribute ideas, and develop long-term careers within the organization.

If you are looking for a company that appreciates dedication, encourages professional development, and provides a stable working environment with attractive employee benefits, we would love to welcome you to our team.

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How To Apply

Interested applicants are invited to submit their application as soon as possible.

For enquiries or immediate application, please contact:

Janice

WhatsApp: +65 6817 6328

Applications will be reviewed on an ongoing basis, and shortlisted candidates will be contacted for the next stage of the recruitment process.

Thank you for your interest. We look forward to receiving your application and welcoming you to our growing team.