Website Jobs
WE ARE HIRING – Customer Service Officer
A well-established company in Singapore is currently looking for a dedicated and customer-oriented Customer Service Officer to join our team. This is an excellent opportunity for individuals who are passionate about delivering outstanding customer service and are looking for a stable full-time permanent position with long-term career growth.
If you have previous customer service experience, enjoy interacting with customers, and possess strong communication and organizational skills, we welcome your application.
Position Details
Job Title: Customer Service Officer
Location: Lakeside, Singapore
Employment Type: Full-Time / Permanent
Work Schedule: 6 Days per Week
Shift: Afternoon Shift
• 1:00 PM – 9:30 PM
• 1:30 PM – 10:30 PM
Monthly Salary: SGD $1,700 – $2,200
Job Overview
As a Customer Service Officer, you will serve as one of the key points of contact between the company and its customers. You will be responsible for managing customer inquiries, processing orders accurately, coordinating with internal departments, and ensuring that customers receive prompt and professional service throughout the entire ordering process.
The ideal candidate should possess excellent communication skills, strong attention to detail, and the ability to multitask efficiently in a fast-paced working environment. You should also be comfortable handling administrative tasks while maintaining a high standard of customer satisfaction.
Key Responsibilities
Your daily responsibilities may include, but are not limited to:
• Handle inbound and outbound telephone calls in a professional and courteous manner.
• Respond promptly to customer inquiries regarding products, pricing, availability, order status, delivery schedules, and other sales-related matters.
• Process customer orders accurately while ensuring all information entered into the system is complete and correct.
• Register new customer accounts and assist with the reactivation of inactive customer accounts.
• Coordinate closely with the warehouse, logistics, sales, and other internal departments to ensure timely order fulfillment and successful delivery.
• Follow up on pending orders, customer requests, and delivery schedules to ensure customer expectations are met.
• Resolve customer concerns professionally by providing appropriate solutions and escalating complex issues when necessary.
• Maintain accurate customer records and update information within the company’s database.
• Perform administrative duties including data entry, document filing, photocopying, scanning, faxing, and maintaining proper documentation.
• Prepare and organize reports and documentation required by the department.
• Ensure all customer information is handled with confidentiality and in accordance with company policies.
• Maintain effective communication with team members and contribute to a positive and collaborative work environment.
• Deliver excellent customer service by building positive relationships and ensuring a pleasant customer experience.
Requirements
Applicants should meet the following qualifications:
• GCE ‘O’ Level, ITE Certificate, or equivalent educational qualification.
• Minimum one year of experience in Customer Service, Customer Support, Telemarketing, or a related field.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with a customer-focused mindset.
• Good problem-solving abilities and attention to detail.
• Ability to manage multiple tasks and prioritize work effectively.
• Comfortable working in a fast-paced environment while maintaining accuracy.
• Proficient in Microsoft Office applications, including Microsoft Word and Microsoft Excel.
• Basic computer literacy and confidence in learning new software systems.
• Able to work independently with minimal supervision as well as collaboratively within a team.
• Responsible, reliable, organized, and committed to delivering quality work.
• Willing to work on weekends and Public Holidays on a rotating schedule.
• Candidates who are able to commence work immediately or within short notice will be given priority.
What We Offer
• Permanent full-time employment with a stable monthly salary.
• Competitive remuneration package based on qualifications and experience.
• Opportunity to join a reputable and growing organization.
• Supportive management and friendly working environment.
• Structured training and guidance for successful candidates.
• Opportunities to develop professional customer service and administrative skills.
• Exposure to a dynamic and fast-paced business environment.
• Career progression opportunities for employees who demonstrate strong performance and commitment.
• A workplace that values teamwork, professionalism, accountability, and continuous improvement.
Who Should Apply
This position is suitable for candidates who enjoy communicating with people, solving customer issues, coordinating with different departments, and providing excellent service. Whether you have experience in customer service, call centre operations, telemarketing, retail customer support, sales coordination, or office administration, we encourage you to apply if you are looking for a long-term career opportunity.
Applicants with a positive attitude, strong work ethic, excellent communication skills, and the willingness to learn will be highly valued.
If you are seeking a rewarding career with a stable employer and believe you have the skills and dedication required for this role, we would like to hear from you.
Interested applicants are invited to apply now.
For more information or to arrange an interview, please WhatsApp 8061 2566.
Only shortlisted candidates will be contacted.
To apply for this job please visit jobs.hcmou.com.