CUSTOMER SERVICE / RECEPTIONIST

FAST HIRING – IMMEDIATE VACANCIES AVAILABLE!

Looking for a stable office job with an attractive salary, regular working hours, and excellent career growth opportunities? Join our team as a Customer Service / Receptionist and become the first point of contact for our valued customers. We are looking for enthusiastic, customer-focused, and responsible individuals who enjoy interacting with people and delivering excellent service.

Location: Bukit Merah (Near Labrador Park MRT), Singapore

Salary: SGD $2,800 – $3,500/Month

Employment Type: Full-Time / Contract

Work Schedule: 5-Day Work Week

Working Hours: Monday – Friday (8:45 AM – 5:30 PM)

Job Responsibilities

• Handle incoming phone calls professionally and provide prompt assistance to customers.
• Respond to customer enquiries through phone calls, emails, social media platforms, online messaging channels, and walk-in visits.
• Deliver excellent customer service by understanding customer needs and providing accurate information and effective solutions.
• Record, update, and maintain detailed customer interaction records in the CRM system while ensuring data accuracy.
• Ensure every enquiry is properly documented, tracked, and followed up until successful resolution.
• Monitor recurring customer concerns, identify service trends, and escalate complex cases to team leaders or relevant departments.
• Coordinate with internal teams such as Sales, Operations, Warehouse, Logistics, and Technical Support to resolve customer issues efficiently.
• Process customer orders for spare parts, verify order details, prepare quotations, issue invoices, and monitor delivery schedules.
• Assist with inventory monitoring by maintaining accurate stock records and coordinating stock replenishment when required.
• Prepare daily, weekly, and monthly customer service reports, including enquiry statistics, response times, customer feedback, and performance summaries.
• Schedule appointments and coordinate customer visits when necessary.
• Maintain proper filing systems and ensure all customer records and documents are organized and up to date.
• Perform general administrative duties including data entry, document preparation, scanning, filing, and report generation.
• Support reception duties by welcoming visitors, answering general enquiries, and directing guests to the appropriate department.
• Follow up with customers regarding pending requests, order updates, service appointments, and issue resolutions.
• Ensure compliance with company policies, customer service standards, and operational procedures.
• Contribute ideas to improve customer satisfaction and enhance service quality.

Requirements

• Minimum GCE ‘N’ Level, GCE ‘O’ Level, NITEC, Higher NITEC, Diploma, or equivalent qualification.
• Previous experience in Customer Service, Reception, Call Centre, Front Desk, Administrative Support, or related fields is an advantage.
• Fresh graduates and candidates with a positive attitude are encouraged to apply as training will be provided.
• Good verbal and written communication skills in English.
• Basic computer knowledge with proficiency in Microsoft Word, Excel, Outlook, and common office software.
• Familiarity with CRM systems or customer service software will be an added advantage.
• Friendly, approachable, and customer-oriented personality.
• Strong interpersonal skills with the ability to communicate confidently with customers from different backgrounds.
• Excellent problem-solving skills and the ability to remain calm under pressure.
• Responsible, organized, and detail-oriented.
• Able to prioritize multiple tasks and meet deadlines in a fast-paced environment.
• High level of professionalism, integrity, and confidentiality.
• Able to work independently as well as collaboratively within a team.

Benefits

• Attractive Monthly Salary: SGD $2,800 – $3,500
• 5-Day Work Week
• Fixed Office Hours (Monday – Friday)
• Professional and Comfortable Office Environment
• Comprehensive On-the-Job Training Provided
• Friendly and Supportive Team
• Career Development and Advancement Opportunities
• Stable Employment with Long-Term Growth Potential
• Gain Valuable Experience in Customer Service and Office Administration
• Opportunity to develop communication, organizational, and problem-solving skills

Why Join Us?

• Friendly and inclusive workplace culture.
• Stable office-based role with a healthy work-life balance.
• Opportunity to build valuable customer service and administrative experience.
• Supportive management that values teamwork and employee development.
• Excellent opportunity for individuals seeking long-term career growth.

Apply Now

Don’t miss this exciting opportunity to join a growing team.

WhatsApp: +65 9635 9857

Fast Hiring | Immediate Interview | Immediate Start Available