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GUEST SERVICE CONCIERGE – HOTEL | PERMANENT
FULL-TIME | 5 DAYS/WEEK | 3 ROTATING SHIFTS | MULTIPLE LOCATIONS
Location: Islandwide, Singapore
Employment Type: Full-Time / Permanent
Working Days: 5 Days per Week
Working Hours: 44 Hours per Week
Shift: 3 Rotating Shifts
Basic Salary: $2,300 – $2,800 per month
A reputable 4–5 star hospitality property group in Singapore is currently looking for Guest Service Concierge candidates to join their team.
This is a good opportunity for candidates who are interested in building a long-term career in the hotel and hospitality industry. Successful candidates will receive professional training, staff benefits and opportunities for career progression within the hospitality group.
JOB RESPONSIBILITIES
As a Guest Service Concierge, you will be responsible for providing professional, courteous and efficient service to hotel guests.
Your responsibilities will include:
• Provide courteous and efficient front desk service to hotel guests
• Welcome and assist guests in a professional and friendly manner
• Attend to guest enquiries, requests and feedback promptly
• Provide accurate information regarding hotel facilities, services and general enquiries
• Handle incoming telephone calls according to the hotel’s service standards
• Assist guests with their requests and ensure proper follow-up
• Handle guest concerns and complaints professionally
• Manage and escalate guest issues to the relevant departments when necessary
• Follow up on guest issues to ensure proper resolution and customer satisfaction
• Perform cashiering duties according to company policies and procedures
• Handle transactions accurately and responsibly
• Maintain a high standard of customer service at all times
• Communicate effectively with other hotel departments when handling guest requests
• Ensure guest needs are attended to promptly and professionally
• Perform other duties and responsibilities assigned by the hotel management
WORKING CONDITIONS
This is a permanent full-time position with a 5-day work week and 44 working hours per week.
Candidates must be comfortable working on a rotating 3-shift schedule. Depending on the hotel’s operational requirements, working hours may include different shifts throughout the day.
The role may also require candidates to work on weekends and public holidays, as hotels operate throughout the year.
SALARY AND STAFF BENEFITS
Basic Salary: $2,300 – $2,800 per month
Staff benefits may include:
• Flexi Spending benefits
• Medical Coverage
• Professional Training
• Career Progression Opportunities
• Opportunities to gain experience in a reputable 4–5 star hospitality environment
The position provides candidates with the opportunity to develop valuable experience in guest relations, front office operations, customer service and hotel operations.
REQUIREMENTS
Candidates with relevant customer service or hospitality experience will have an advantage.
Applicants should be:
• Customer service-oriented and professional
• Comfortable communicating with hotel guests
• Able to handle enquiries and requests confidently
• Able to resolve guest issues in a polite and professional manner
• Comfortable working in a fast-paced hospitality environment
• Able to communicate effectively with guests and colleagues
• Willing to work rotating shifts
• Willing to work weekends and public holidays
• Responsible and able to follow hotel policies and procedures
• Able to maintain a professional appearance and service standard
Singaporeans and Permanent Residents may apply.
WHO IS THIS ROLE SUITABLE FOR?
This position may be suitable for candidates who have experience or an interest in:
• Hotel Front Desk
• Guest Relations
• Concierge Services
• Customer Service
• Hospitality
• Reception
• Front Office Operations
• Hotel Operations
• Service Industry
Candidates who are looking for a stable permanent position and are interested in developing a career in the hospitality industry are encouraged to apply.
CAREER OPPORTUNITY
Working as a Guest Service Concierge provides an opportunity to develop strong customer service and communication skills while gaining practical experience in a professional hotel environment.
With professional training and career progression opportunities available, candidates may have opportunities to further develop their skills and take on additional responsibilities within the hospitality industry.
HOW TO APPLY
Interested applicants are invited to submit their updated resume for consideration.
WhatsApp:
+65 6980 8179
Email:
dawn.lee@alwayshired.com.sg
Please send your updated resume using the following format:
[Job Applying For]_[Full Name]
Example:
Guest Service Concierge_John Tan
Applicants are encouraged to provide an updated resume containing relevant work experience, customer service experience, hospitality experience and contact details.
IMPORTANT INFORMATION
Only shortlisted candidates will be notified.
Please note that your response to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, relevant third parties for purposes including job application processing, career advisory, research and other administrative purposes.
All personal data will be handled in accordance with the relevant provisions of the company’s applicable Privacy Policy.
RECRUITMENT DETAILS
Dawn Lee An Yi
Registration No.: R25157675
AlwaysHired Pte Ltd
EA Licence No.: 24C2293
Employer:
ALWAYSHIRED PTE. LTD.
BRN/UEN: 202415609H
If you are interested in working in the hotel and hospitality sector and meet the requirements above, submit your updated resume for consideration.
Guest Service Concierge
Hotel Industry
Permanent Position
5 Days Work Week
3 Rotating Shifts
Salary $2,300 – $2,800/month
Islandwide Singapore
To apply for this job please visit jobs.hcmou.com.