HOTEL RESERVATION RECEPTIONIST

URGENT HIRING – HOTEL RESERVATION RECEPTIONIST

Location: Raffles, Singapore

Employment Type: Contract (3–6 Months)
Contract Extension: Highly Extendable Based on Performance and Business Requirements
Working Schedule: 5 Days Per Week (Rostered Schedule)
Working Hours: 9–10 Hours Per Shift (Between 9:30 AM and 9:00 PM)
Salary: SGD $13.50 Per Hour

We are currently looking for enthusiastic, responsible, and customer-focused individuals to join our team as a Hotel Reservation Receptionist at a prestigious 5-Star hotel located in Raffles, Singapore. This is an excellent opportunity for candidates who are passionate about customer service and hospitality, and who would like to gain valuable experience in one of Singapore’s most recognized hotel environments.

As a Hotel Reservation Receptionist, you will play an important role in creating a positive first impression for every guest. You will be responsible for handling reservations, welcoming guests with professionalism, assisting with enquiries, maintaining accurate reservation records, and ensuring every guest enjoys a smooth and pleasant booking experience. Your excellent communication skills, attention to detail, and commitment to outstanding customer service will contribute significantly to the hotel’s reputation and guest satisfaction.

This position offers a contract of 3 to 6 months with a high possibility of extension depending on individual performance and operational requirements. Successful candidates will work alongside an experienced hospitality team while developing practical skills and industry knowledge that will benefit future career opportunities.

Job Responsibilities

• Welcome all guests warmly, politely, and professionally upon arrival.
• Provide exceptional customer service to local and international guests.
• Assist guests with room reservations and appointment bookings.
• Handle reservation enquiries through walk-ins, phone calls, and other communication channels.
• Accurately record guest information into the reservation system.
• Verify booking details and ensure all reservation information is complete.
• Update reservation records whenever changes or amendments are made.
• Respond promptly and professionally to customer enquiries.
• Explain hotel services, facilities, and reservation policies clearly to guests.
• Assist guests in selecting suitable accommodation based on their requirements.
• Coordinate reservation requests with relevant hotel departments.
• Communicate effectively with housekeeping, front office, and other operational teams.
• Ensure reservation documents are properly filed and maintained.
• Maintain confidentiality of guest information at all times.
• Follow all hotel operational procedures and customer service standards.
• Assist with administrative duties related to reservations.
• Prepare daily reservation reports when required.
• Support supervisors and managers with additional operational tasks.
• Handle customer feedback professionally and escalate issues when necessary.
• Maintain a clean, organized, and professional reception area.
• Ensure every guest receives a pleasant and memorable service experience.

Requirements

• Friendly, approachable, and professional personality.
• Excellent customer service attitude.
• Good communication and interpersonal skills.
• Comfortable communicating with guests from different backgrounds.
• Responsible and able to work independently.
• Strong attention to detail and organizational skills.
• Positive attitude and willingness to learn.
• Able to work efficiently in a fast-paced environment.
• Able to multitask while maintaining accuracy.
• Good problem-solving skills.
• Punctual and reliable.
• Able to work rotating shifts according to roster.
• Must own formal black pants and formal shoes suitable for hotel operations.
• Previous experience in hospitality, customer service, reception, or reservations is an advantage but not compulsory.
• Training will be provided for suitable candidates.

Working Environment

You will be working in a prestigious 5-Star hotel located in the heart of Singapore’s Raffles district. The hotel offers a professional, modern, and welcoming environment where teamwork, service excellence, and guest satisfaction are highly valued. Employees have the opportunity to work alongside experienced hospitality professionals while gaining valuable exposure to international hotel operations.

Why Join Us

• Work in a world-class 5-Star hotel.
• Attractive hourly salary.
• Stable 5-day work schedule.
• Opportunity to gain valuable hospitality industry experience.
• Friendly and supportive management team.
• Professional working environment.
• Career development opportunities.
• Exposure to international hotel standards.
• Opportunity to improve communication and customer service skills.
• Excellent addition to your professional resume.
• Contract extension opportunities for outstanding performers.
• Build valuable experience that can open doors to future hospitality careers.

If you enjoy interacting with people, delivering excellent customer service, and working in a professional hospitality environment, this is an excellent opportunity for you. We welcome motivated individuals who are eager to learn, committed to providing outstanding service, and ready to contribute positively to our team.

Apply today and begin your hospitality career with one of Singapore’s leading hotel environments.

Apply Now

WhatsApp: https://wa.me/6591443903