PATIENT SERVICE ASSOCIATE

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PATIENT SERVICE ASSOCIATE

Full-Time | 5-Day Work Week

Salary: $1,600 – $2,600++ per month (Depending on qualifications and experience)

Location: Jurong East, Singapore

Working Hours

  • Shift 1: 9:00 AM – 6:00 PM
  • Shift 2: 11:00 AM – 8:00 PM
  • 5-day work week (including weekends according to roster)

Build a Meaningful Career in Singapore’s Healthcare Industry

We are currently looking for caring, responsible, and service-oriented individuals to join our healthcare team as a Patient Service Associate.

This is an excellent opportunity for candidates who enjoy helping people, communicating with patients, and working in a professional healthcare environment. Whether you are an experienced healthcare administrator, a customer service professional, or someone looking to begin a rewarding career in the healthcare sector, this role offers valuable experience and long-term career opportunities.

As a Patient Service Associate, you will serve as one of the first points of contact for patients during their discharge process. Your professionalism, communication skills, and attention to detail will contribute greatly to ensuring that every patient experiences a smooth, efficient, and positive healthcare journey.

Working alongside doctors, nurses, pharmacists, finance teams, and other healthcare professionals, you will play an important role in supporting hospital operations while delivering excellent customer service.

About the Role

The Patient Service Associate is responsible for providing administrative and operational support while ensuring patients receive timely assistance throughout the discharge process.

You will assist patients with billing enquiries, payment collection, appointment scheduling, financial counselling, documentation, and other administrative matters. Accuracy, professionalism, and empathy are essential as you will regularly communicate with patients and their family members regarding healthcare services and financial information.

You will also work closely with various hospital departments to ensure patient records are updated correctly, appointments are arranged efficiently, and operational procedures are completed according to organisational standards.

This role combines healthcare administration, customer service, patient support, and operational coordination, making it an excellent opportunity for individuals seeking a stable and meaningful career.

Key Responsibilities

Your daily responsibilities may include, but are not limited to:

  • Assist patients during the discharge process.
  • Collect payments accurately and efficiently.
  • Explain hospital charges, billing matters, and payment procedures.
  • Provide financial counselling where required.
  • Prepare discharge documentation.
  • Verify patient information before discharge.
  • Schedule follow-up appointments.
  • Coordinate appointment bookings with different departments.
  • Maintain accurate patient records.
  • Update information within hospital systems.
  • Answer patient enquiries professionally.
  • Direct patients to the appropriate departments.
  • Coordinate with doctors, nurses, pharmacists, and finance teams.
  • Handle administrative documentation.
  • Ensure confidentiality of patient information.
  • Support daily operational activities.
  • Follow hospital policies and operational procedures.
  • Maintain a high standard of customer service.
  • Resolve basic patient enquiries professionally.
  • Escalate complex issues to supervisors when necessary.
  • Complete assigned administrative duties accurately and on time.

Requirements

We welcome candidates who possess:

  • A positive attitude and willingness to learn.
  • Excellent customer service skills.
  • Good communication and interpersonal abilities.
  • Strong organisational skills.
  • Good attention to detail.
  • Basic computer literacy.
  • Ability to multitask effectively.
  • Ability to remain calm under pressure.
  • Professional working attitude.
  • Teamwork and collaboration skills.
  • Strong sense of responsibility.
  • Commitment to providing quality patient care.
  • Ability to work on rotating shifts.
  • Ability to work weekends according to roster.

Candidates with experience in healthcare, customer service, hospitality, administration, retail, or front desk operations are encouraged to apply.

Applicants with a genuine interest in healthcare but without direct healthcare experience are also welcome if they possess strong customer service skills and are willing to learn.

Working Environment

You will work in a modern healthcare facility where teamwork, professionalism, compassion, and patient care are highly valued.

The role provides daily interaction with healthcare professionals while allowing you to gain practical experience in healthcare administration, patient services, hospital operations, and customer care.

You will receive guidance from experienced supervisors and work within a supportive environment that encourages continuous learning and professional development.

Employee Benefits

Successful candidates will enjoy:

  • Monthly salary of $1,600 – $2,600++ depending on qualifications and experience.
  • Annual Wage Supplement (AWS).
  • Performance Bonus.
  • Annual Salary Increment.
  • Stable full-time employment.
  • Professional healthcare working environment.
  • Career progression opportunities.
  • Continuous learning and development.
  • Valuable healthcare industry experience.
  • Supportive management team.
  • Opportunity to work with experienced healthcare professionals.
  • Exposure to hospital operations and patient administration.

Why Join Us

A career in healthcare is more than simply performing daily tasks—it is about making a positive difference in the lives of patients and their families.

As a Patient Service Associate, your support helps ensure patients receive efficient service, accurate information, and a smooth discharge experience. Every interaction contributes to improving the overall quality of patient care.

This role offers excellent exposure to Singapore’s healthcare industry while allowing you to develop valuable administrative, communication, coordination, and customer service skills that will benefit your long-term career.

If you are looking for stable employment, continuous learning opportunities, and a meaningful profession where you can support patients every day, this opportunity is for you.

Ideal Backgrounds

This position is suitable for candidates from:

  • Customer Service
  • Healthcare Administration
  • Hospital Administration
  • Clinic Administration
  • Reception
  • Front Desk
  • Hospitality
  • Retail
  • Hotel Operations
  • Administrative Support
  • Office Administration
  • Patient Services

Fresh graduates with strong communication skills and a passion for customer service are also encouraged to apply.

Working Hours

  • 5-day work week.
  • Rotating roster including weekends.
  • Shift 1: 9:00 AM – 6:00 PM.
  • Shift 2: 11:00 AM – 8:00 PM.

Apply Today

If you are passionate about helping people and would like to build a rewarding career in Singapore’s healthcare industry, we encourage you to submit your application today.

For a quicker response, please contact us directly.

Call or WhatsApp: 6902 8768

Applications will be reviewed on an ongoing basis, and shortlisted candidates will be contacted for the next stage of the recruitment process.

To apply for this job please visit jobs.hcmou.com.